In the world of healthcare, the most effective solutions often emerge from collaborative efforts. Pivium and PDi are prime examples of this, with a partnership that spans over 40 years.
We recently had the pleasure of sitting down with Matt Chitwood, Principal at Pivium, and Lou Vilardo, President at PDi, to gain insights on how they work together and harness each other’s strengths to deliver value to healthcare facilities.
You can watch the video HERE.
Decades of Collaboration
For more than 40 years, PDi and Pivium have worked together to address healthcare pain points and provide innovative solutions that enhance healthcare experiences. Matt Chitwood, Principal at Pivium, describes the relationship as one built on delivering high-quality products to customers efficiently. This is particularly vital in industries like dialysis, where patients undergo long treatment hours several days a week.
Chitwood points out, “Many dialysis clinics rely on PDi television systems, and if you visit one, you’ll notice that the chairs are always full.” The ability to provide entertainment and distraction in these spaces has completely transformed the way dialysis care is administered.
Innovating the Healthcare Experience
One of PDi’s strengths is the ability to customize solutions to meet the specific needs of customers. PDi healthcare-grade television systems are versatile, seamlessly integrating into various healthcare environments, from dialysis centers to long-term care facilities, hospitals, senior living communities, and more.
Lou Vilardo, President at PDi, attributes their agility to being a smaller company. He explains, “As a smaller company, we can quickly introduce features and benefits that might take larger companies years to develop.”
Understanding Healthcare Pain Points
Chitwood emphasizes that Pivium has developed a profound understanding of the healthcare industry, enabling them to empathize with the daily challenges faced by healthcare professionals. This deep understanding has driven the design of products that directly address the unique needs of healthcare facilities.
“We’ve built a sensitivity and an understanding around healthcare, so when we’re communicating with a customer, we understand what they’re going through on a day-to-day basis,” says Chitwood.
“That’s the real advantage that distributors bring to the relationship,” notes Vilardo. “They know where the pain points are. They’re able to come back to us and say, ‘Hey, can you make this widget that’ll do this for us?’ And usually, we can do anything they ask.” This insight has guided PDi in creating solutions that directly solve real problems and challenges.
A Relationship Built on Trust
Chitwood adds that the strength of their relationship lies in their shared commitment to improving healthcare. Both companies grasp the daily challenges and responsibilities healthcare professionals face. The relationship is built on trust and the ability to communicate effectively. He concludes, “Although it’s really hard to measure a relationship, there’s a level of trust between our organizations that’s really important.”
“It’s been a very beneficial relationship for a number of years.” Vilardo agrees. “It’s more than just dollars and cents, there’s value in the whole overall relationship.”